2 Bloor Street East suite 3400Toronto, ONM4W 1A8
Work location On site
Salary 36.95 hourly / 35 to 40 hours per week
Terms of employment Permanent employment, full-time
Evening, Morning, Day
Starts as soon as possible
Benefits: Health benefits, Financial benefits, Other benefits
vacancies1 vacancy
Overview
Languages
English
Education
College/CEGEP
or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Help desk
Telecommunications industry
Responsibilities
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Supervision
No supervision responsibility
Experience and specialization
Computer and technology knowledge
Networking hardware
Security software
MS Office
Area of work experience
Quality assurance or control
Area of specialization
Technical support
Additional information
Security and safety
Basic security clearance
Enhanced reliability security clearance
Confidential security clearance
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling
Own tools/equipment
Computer
Printer
Internet access
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Organized
Team player
Ability to multitask
Time management
Honesty
Benefits
Health benefits
Dental plan
Disability benefits
Health care plan
Vision care benefits
Financial benefits
Life insurance
Other benefits
Team building opportunities
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
Offers mentorship, coaching and/or networking opportunities for persons with disabilities
Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for Indigenous people
Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Support for mature workers
Applies hiring policies that discourage age discrimination
Offers mentorship, coaching and/or networking opportunities for mature workers
Supports for visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
Who can apply for this job?
You can apply if you are:
a Canadian citizen
a permanent resident of Canada
a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
