Inventory Control & Technical Coordination:
Maintain and update inventory records using Acumatica ERP, including stock tracking, adjustments, and system reporting.
Label, categorize, and store i3 international products such as IP cameras, NVRs, cables, power supplies, and accessories based on technical specifications and urgency levels.
Prepare and coordinate inventory transfers between i3 International and JK Quality warehouses, technicians, and project sites, ensuring accuracy and timeliness.
Perform physical stock audits, cycle counts, and reconciliation of discrepancies with minimal supervision.
Monitor stock levels based on project demand and proactively purchasing order requests.
Handle RMA processes and warranty claims in coordination with technical staff and external suppliers.
Support technicians with the preparation of installation kits and ensure timely availability of essential equipment.
Coordinate with technicians from different provinces regarding shipping and service call requests to ensure timely delivery of equipment and uninterrupted field operations.
Administrative & Office Support:
Draft and process purchase orders, sales orders, and service call reports with accuracy and attention to technical details.
Organize and maintain physical and digital records through Acumatica ERP for inventory transactions, vendor communications, and internal reports.
Manage incoming emails, calls, and client inquiries related to service calls, warranty, invoicing, and payments.
Assist with the scheduling of technical service calls, working closely with operations and sales teams to align technician dispatches.
Maintain a clean and organized inventory area and oversee replenishment of office and field supplies.
Required Qualifications:
At least 3 years of experience in inventory coordination and executive administrative assistance within a technical or security industry.
Advanced skills in Microsoft Excel, Outlook, and Acumatica ERP.
Excellent communication skills and strong written English, suitable for client interaction and technical documentation.
Demonstrate ability to multitask between warehouse needs, client requirements, and executive priorities.
Experience working independently and prioritizing tasks in a high-volume, detail-oriented environment.
