Co-ordinate activities with other work units or departments
Establish work schedules and procedures
Perform same duties as workers supervised
Prepare and submit reports
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Assist clients/guests with special needs
Co-ordinate, assign and review work
Hire and train staff in job duties, safety procedures and company policies
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Requisition materials and supplies
Process guests’ departures, calculate charges and receive payments
Clerical duties (i.e. faxing, filing, photocopying)
Balance cash and complete balance sheets, cash reports and related forms
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Contact customers to deliver requested wakeup calls
Answer telephone and relay telephone calls and messages
Process group arrivals and departures
Register arriving guests and assign rooms
Take, cancel and change room reservations
Provide customer service
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
