MAJOR RESPONSIBILITIES:
· Supervise, coordinate and schedule the activities of staff who prepare, assemble and serve milk tea, fresh fruit tea, brewed tea, slushes, fresh milk beverages, toppings and desserts.
· Assign daily duties and prepare employee work schedules according to customer volume, operating hours and staffing requirements.
· Monitor the preparation of tea bases, fresh fruit, pearls, sago, jellies, puddings and other ingredients to ensure freshness, proper portioning and compliance with established recipes.
· Ensure that all beverages and food items are prepared accurately, efficiently and consistently according to SunTea’s recipes, presentation requirements and quality control standards.
· Estimate and order milk, fresh fruit, toppings, packaging materials, cleaning products and other food and non-food supplies required for daily operations.
· Receive and inspect deliveries, verify product quantities and quality, rotate stock and maintain appropriate inventory levels.
· Train new and existing employees in drink preparation, equipment operation, customer service, sanitation, allergen awareness and workplace safety procedures.
· Monitor employee performance and provide guidance to ensure efficient service, accurate order preparation and a positive customer experience.
· Ensure that drink preparation stations, food counters, storage areas, equipment and customer service areas are clean, organized and properly sanitized.
· Resolve customer concerns regarding orders, product quality and service, and report significant issues to management.
REQUIREMENTS:
· Completion of secondary school is required.
· 2+ years of experience in food preparation or service
· Strong organizational, communication, leadership and customer service skills.
Wage: CAD 20.5-22.5/Hour
Work Hours: 30-40 Hours per Week
